knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL,
Product risk and inter-dependencies during the Product Life-Cycle. Ensure alignment across Business Analysis
knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Network Layout Documentation Helpdesk Management and call closure Client management Networking experience
ware/ Application Support (Sales/Service)
Call logging Â
General Administration   Â
businesses. Servicing clients across all major business centres in South Africa, we have developed expertise in
practices Experience seeing projects through the full life cycle Excellent analytical skills Strong interpersonal
practices Experience seeing projects through the full life cycle Excellent analytical skills Strong interpersonal
users. Fun, exciting, fast paced but good work/life balance. Design, Development, and maintenance on