escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
Apps, Power Automate, Power BI, and Power Virtual Agents. Strong analytical and problem-solving skills.
Apps, Power Automate, Power BI, and Power Virtual Agents. Strong analytical and problem-solving skills.
Network Operations Center (NOC), supervising NOC agents / engineers, and collaborating closely with the
// Develop a Marketplace program strategy for agents and possibly distributers in South Africa. // Analyze
// Develop a Marketplace program strategy for agents and possibly distributers in South Africa. // Analyze
Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and
Fault Finding and Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Grade 12 (Matric
concerns. Attending hardware and software support calls. Troubleshoot and resolve IT-related issues. Maintain
Fault Finding and Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Skills and