Call Centre %28vodacom%29 Jobs in Johannesburg

Voice Engineer Rosebank

 Reflex Solutions Ltd

Johannesburg

documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links

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Data Center Engineer Jhb - Northern Suburbs

 Cletech Recruitment

North Johannesburg

Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Requirements: Bachelor's degree in Internal Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding

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Electrical Engineer Sandton

 Headhunters

Sandton

company, is seeking employ an experienced Data Centre Infrastructure - Electrical Engineer to join their and Consulting experience with preferably Data Centre Infrastructure and ICT environment. Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production competitors' products. Investigate customers of data centre operations complains, determine. nature extent

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Help Desk Support Randburg

 Humankind Group

Randburg

experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers

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Field Support Engineer

Sandton

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed-upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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Mcse Engineer Midrand

 Datacentrix

Midrand

Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and

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It Helpdesk Administrator Sandton

 Resource Associates

Sandton

team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically

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Desktop Support Technician Waverley, City Of Johannesburg Metropolitan Municipality

 Vox Telecom

South Africa

escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma

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Help Desk Technician Midrand NEW

 Mustek Limited

Midrand

technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries

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Digital Pm Johannesburg

 Ngage Specialist Recruitment Ltd

Johannesburg

infrastructure, software technologies, networking, Data Centres, hardware, and integration Experience and a proven

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