and terms prespective for the sales to be able to sell. Provide tailor made solutions for certian clients or knowledge about the market for trucking & rail products would be preferred. Market network &
changes to the access and core fibre routes on the metro and backbone network within budget and timelines company targets. Plan and design of new access, metro and core duct and fiber routes, spurs, and PoP sites
and terms prespective for the sales to be able to sell. Provide tailor made solutions for certian clients or knowledge about the market for trucking & rail products would be preferred. Market network &
SQL database. Utilize frameworks such as Ruby on Rails (most NB), React Native. Provide company based tech databases (Required) Experience working with Ruby on Rails, React and React Native, or similar frameworks.
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
all support calls are attended to and that all tickets are resolved within the SLA. • P1 & P2 issues hours) • Ensure frequent updates are captured on the ticket for visibility to all parties. Must have Experience
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
channels such as phone, email, Freshdesk support tickets • Ability to provide step-by-step technical help inclusion. Accountability • Ensure his/her support tickets are completed correctly and timeously. • Completion
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
revenue of >R300million Actively participate in selling and training partners Active oversight role in Experience in managing a sales team Experience selling Voice, Audio Visual, Video Conferencing and Workspace Experience in network technology Experience in selling communication solutions Excellent track record