follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved
understanding of the business needs. Ensure that all calls are assigned/ reassigned timeously and resolved
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical
management system and manages/addresses escalated calls, complaints, questions, and queries, as necessary
and educate clients at all levels through phone calls, emails and client visits. Initiate frequent client
and educate clients at all levels through phone calls, emails and client visits. Initiate frequent client