escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries
infrastructure, software technologies, networking, Data Centres, hardware, and integration Experience and a proven
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and
Reference: NPr001027-SDU-1 Calling all Creditors Managers in Gauteng Duties : Management and development
Reference: NPr001027-SDU-1 Calling all Creditors Managers in Gauteng Duties : Management and development
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
and allocation to priority projects Finance Cost centre management Budget allocation and monitoring of