and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform projects, as our versatile knowledge of financial services, data systems, quantitative experience and strategic strategic insight allows us to provide a unique service to our clients. We are always looking for new talent
Level up your career. Become a customer experience champion and make your mark Your Purpose: Welcome Experience Manager in security services. Your mission? To make sure customers feel like royalty by delivering delivering top-notch service and handling all the ins and outs of our Security Services Department. Your Responsibilities: the hero of this tale, responsible for keeping customers happy and operations running smoothly. You'll all - you'll also be crafting strategies to take customer experience to the next level and overseeing projects
client(s) with good customer service in all aspect of administration and delivery of service. 2) Account Development: with customers to clearly understand their needs, add value, provide support and excellent customer service Collaborate with various internal departments to ensure the fulfilment of all customer requests. • Act as the client's demands are met with a focus on improving the customer experience. • Ensure the effective implementation Oversee relationship with service providers and partners and ensure all the services are delivered properly
Operations need to ensure the seamless running of each department within the company to secure the overall profitability Considering the above, the position requires per-department intervention to implement strategic processes the quality of communications and work of client Service Providers and internal facing colleagues and implements organisation, and monitors workflow within the departments assigning tasks to respective role-players managing workload to maintain service standards and high-quality outcomes. Oversees the customer care complaints management
the role of Master Data Administrator in the IT Department to be based in Gauteng reporting to the Business Data in the SAP ERP system, including Material, Customer and Vendor master records. Furthermore this role Master Data creations and changes for materials, customers, trucks, drivers and vendors (but not limited Communicate with cross-functional departments, including S&D, Customer Service, WM, Planning, Sales and Sourcing
solutions aligned with customer needs. · Develop and review Cloud Products and Services roadmaps. · Manage Manage technical customer relationships, focusing on security, cost, performance, reliability, and efficiency demonstrations. · Lead the technical design and build custom solutions. · Provide pre-sales technical support partnerships for complex solutions. · Influence customer cloud strategy and digital transformation. Business understanding of cloud computing products and services. · Experience with Telecom solutions for large
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written experience 8 years of experience within a technology department 5 years of management experience leading a team
Reference: ITE005974-SAN-1 A leading financial services providers holding company is recruiting for an analysis to devise software solutions and design or customize software for client utilization, either independently documentation development. Engage with customers or various departments to discuss project progress, proposals specifications and performance criteria, and resolve customer concerns. Generate reports or correspondence detailing other personnel as needed. Provide guidance to customers regarding software system maintenance and offer
requires the services of a Radio Frequency Network Engineer in our Product Performance Department. We require network of telemetry field units, used to tests customer's vehicles. · Manage an effective inventory control network and ensure that they are maintained in a serviceable condition at all times. · Ensure that any work cost-effective manner. · Liaise with internal / external customers on issues pertaining to the radio frequency network
images) for purposes of research or commercial service, according to predetermined time and cost schedules requirements of Mintek and MNL with respect to labour and machine time capture, business governance,