take on the challenges of supporting enterprise-level, mission-critical systems? We are seeking a highly System Support : Manage and support enterprise-level, mission-critical systems within a large IT shared : 3-5 years of experience supporting enterprise-level, mission-critical systems in a large IT shared services provider environment. Technical Skills : Professional-level knowledge of Networking Technologies (MPLS, BGP
lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional their behalf. The role aims to ensure enhanced levels of efficiency and productivity, by setting the tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that these are met as over all Helpdesk staff in relation to service levels and functional ownership of all tickets logged all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are adhered
presentation abilities and composure in front of all levels of technical and business customers or prospects Interact with prospective clients at a senior level. Understand the business requirements of the prospective presentation abilities to all levels in a business i.e., Tech/ C-level. Ideally have experience in the
for the IT support team, while providing a high level of support and best practice knowledge to administrators systems across the organization, ensuring high levels of uptime and availability, integration, and automation enterprise-level network servers and storage systems. Manage and administer complex enterprise-level network special technology projects related to enterprise-level network servers and storage systems. Support financial Perform root cause analysis of complex enterprise-level network servers and storage system problems and
Activities Decompose high‐level business requirements into an appropriate level of business rules and detailed
Calling all Mid-Level Quality Management Maestros in The Telecsoms space Are you someone who thrives leading ICT innovator) is currently seeking a Mid-Level Quality Management Specialist to join their dynamic
Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our looking for a highly skilled and motivated Mid Level IT Support Engineer to join their busy team. You advantageous. Duties and Responsibilities: Deliver second-level technical support to clients via phone, email, and infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors verify with Kontak Recruitment. Deliver second-level technical support to clients via phone, email, and
candidate will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment timelines with customers while adhering to our service level agreement for issue response/resolution. • Attend exceeding customer support service levels. • Maintaining a high level of professionalism and customer service
spearheading strategic initiatives to ensure the highest level of satisfaction and success for our clients. If "join the dots", and communicate this at multiple levels) Working effectively within local and distributed apply when partnering and engaging with executive-level leaders with constructive confrontation and collaboration
design: Designing software architecture, making high-level technical decisions, and ensuring scalability and degree/diploma in computer science, software engineering NQF level 7 - essential Degree/Diploma in Business administration related or equivalent relevant qualification NQF level 6 - desirable 7 years' experience in software development