Provident Fund Contribution, Annual Bonuses, Mobile Phone Allowance
quickly assess and resolve issues during a user's phone call. Analyse and gather information about software
challenges, you will engage with customers via phone, WhatsApp, and MS Teams or by providing clear, written
Provide first-line technical support to clients via phone, email, and in-person. Troubleshoot and resolve
Comfortable providing stellar customer support over the phone. Above all, you embody strong business ethics. Salt
party product installations and/or the related repair and maintenance activities when required remotely
installations/ID Station setups where required, IT Repairs Create users forms and submit to BCX, Test users
Deliver second-level technical support to clients via phone, email, and in-person, addressing networking and Deliver second-level technical support to clients via phone, email, and in-person, addressing networking and
where and when necessary. Troubleshoot and assess repairs of Windows PCs and/or computer assembly. Troubleshoot laptops and coordinate with service providers for repairs. Provide technical support to the Theatre and Fine
Cloudflare DNS / policy and rule management VOIP Phone / Microsip setup Smartermail SMTP mailbox creation