team members by organizing product and internal training to Ensure that they have the necessary knowledge the research library - Provide advice and / or training as required - Maintain, develop and implement team members by organizing product and internal training to ensure that they have the necessary knowledge
operational functions such as: User support and training; User report development; system fault finding maintain systems Change management with users - training and implementation Manage international roll outs to resolve and verify prior to release to users Train users on systems and products Maintain international
potential risks stemming from defects. Mentorship / Training Provide mentorship and guidance to internal staff technical and system processes. Perform internal training for technical staff as required. Ability to mentor mentor and assist others, and to lead internal training sessions. Mentor junior resources on specialised
in Call Management System
procedures. Continuously review training requirements and facilitate further training identified for allocated
procedures. Continuously review training requirements and facilitate further training identified for allocated
including the identification of employee training needs, on the job training and coaching to close developmental
escalation point for technical support ● Ongoing training of support staff on new technologies and processes escalation point for technical support ● Ongoing training of support staff on new technologies and processes
includes change of scope updates Internal product training of business unit and assist relevant sales teams cross-skilling and knowledge sharing Responsible for training sales and technical staff on products on a quarterly
•Promote and manage IT security and privacy awareness training and education for administrators, teachers, and •Delegating tasks to team members. •Conducting training of team members to maximize their potential. •Empowering