support for projects Customer account management and technical support services Monitor integration of of client feedback into project execution and service enhancements Coordinate and track asset and resource mitigation Monitor contractual compliance according to customer agreements Oversee and monitor project budget
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written implementation within own area Vendor management Customer management Business partner relationship management
will be responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients Providing technical training to customers on our products and services. • Working with the Sales and Marketing Marketing teams to identify customer needs and opportunities for upselling or cross-selling products products while keeping customer records up-to-date. • Analyzing customer data and activity to identify trends products and services. • Maintaining a high level of professionalism and customer service at all times
Our client, a powerhouse in the Financial Services space, is on the hunt for a Ab initio Expert to join optimization through the use of ETL development tools or custom developed procedures
integration potential, vision, and strategy to customers and partners.
clients in the form of assigned support tickets, service requests or projects, Install, implement, configure documentation for the implemented solutions and customizations, which may include system configurations, user infrastructure application deployment Previous professional services experience is preferred Proficient in active directory directory SQL Experience SQL Reporting Services Experience Customized report development General Support
To liaise and coordinate activities between the customer and IT professionals to ensure system problems implemented/developed will resolve issues and customer requests. Accountabilities: Continuous improvement Investment within area of specialisation Drive customer-centricity - Provide specialist input and recommendations specialisation is provided to enhance performance Drive customer-centricity - Maintain a high level of impact on client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate
network environment, while providing the highest customer service. The engineer answers incoming calls, tracks system along with their expertise to resolve the customer's request in a timely fashion. The engineer provides also play a key role in escalating unresolved customer problems, to Operations Manager if it cannot be all calls logged and providing updates to keep customers informed. Include all troubleshooting notes in trouble shooting or problem research to route the customers query to the correct resolver team or apply an
serving our customers by carrying out the maintenance of our wireless internet services. The Field Team
involved in serving customers by carrying out the maintenance of our wireless internet services. The Field TeamTechnician