Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements desktop support experience is an advantage. 2 year previous IT Service Desk experience Excellent data analytical and troubleshooting skills Previous experience with a Service Desk Application Must show a good requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during knowledge & experience advantageous Required Minimum Work Experience Min 12-18 Months experience in a Technical network monitoring concepts and management tools. Experience of network monitoring tools and protocols (MRTG (MRTG, NAGIOS, TMS, CMS, Wireshark etc.). Experience of analysing system and network performance using
5 years' experience in a similar role IT Degree must have Very good C# development experience Experience related roles in the financial services industry Experience in CRM and client portal solutions, as well as Apple development Agile / Scrum experience PHP Development Experience Understanding of the software development development process experience of wealth management and adviser value proposition requirement Please email email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
essential (e.g., SQL Server). Data analysis experience. Proven experience as an IT Systems Administrator or similar influence team members across the organization without direct authority. Effective verbal and written
working experience with IT Monitoring Systems like Nagios and ICINGA Devops Experience Experience in Shell delve into the details when required Experience with ITIL Experience with the Agile Methodology Reference hour negotiable on experience and ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633
respect and teamwork. Tech Stack and requirements: Experience in a Telco or Financial Services environment annum negotiable on experience and ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633
documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation and interpersonal skills. • At least 5 years' experience in: design, implementing, administering, and
Technology • Minimum 5 years' experience within IT Infrastructure Data Centre Support • Must have a minimum minimum of 2 years' experience in virtualisation technologies, for example, HyperV or VMWare. A VMWare (VCP) Unix/Linux OS experience would be an advantage. • Must have a minimum of 2 years of hands-on experience in MS CRM/Accpac, ADFS, Teams, Azure, etc. • Extensive experience in the design, deployment, and management of
Technology • Minimum 5 years' experience within IT Infrastructure Data Centre Support • Must have a minimum minimum of 2 years' experience in virtualisation technologies, for example, HyperV or VMWare. A VMWare (VCP) Unix/Linux OS experience would be an advantage. • Must have a minimum of 2 years of hands-on experience in MS CRM/Accpac, ADFS, Teams, Azure, etc. • Extensive experience in the design, deployment, and management of
clients. Qualifications : Bachelor's degree in IT. Experience: 2 - 4years A good understanding of UML modelling annum negotiable on experience and ability. Contact Mpho a t mphome-merge.co.za or call him at 011 463 3633