and resolve operations enablement-related issues. Assist with the design of operations enablement capabilities
RESPONSIBILITIES User Support Provide advice and assistance to users to resolve basic queries and ensure
deadlines. Sprint Planning and Agile Practices: Assist the team with sprint planning, stand-ups, and reviews
Management solutions. Provide technical Hands-on, assistance, guidance & training to team members Proving
business divisions. Perform daily system checks and assist on a wide variety of projects across all DMA platforms
releasing new programs, enhancements, and bug fixes. Assisting and mentoring team members to ensure proficiency
reassigned timeously and resolved within Service Target. Assist First Line Support ITSM and relevant departments
how this can be used to address business problems Assist development teams in resolving complex technical
customer-related queries are effectively dealt with and solved Assist the team with other related functions when and
transformations as needed. Database Design and Development: Assist in database design, schema development, and normalization