T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of Compliance with customer rules, processes and procedures while attending to work at customer offices. Compliance
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of Compliance with customer rules, processes and procedures while attending to work at customer offices. Compliance
you passionate about delivering exceptional customer service and providing technical support? We're highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic is up to date.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
The Services Consultant role aims to provide holistic customer champion services to clients, focusing promptly and effectively. Customer Interaction Management: Handle customer requests, complaints, and Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported consistently delivering a professional level of service and support. Team Support: Assist the team leader addressed promptly, and maintains a high standard of service delivery. Risk and Issue Communication: Take responsibility
minimum of 5 years' working experience in customer service/technical support/IT support Excellent verbal minimum of 5 years' working experience in customer service/technical support/IT support Excellent verbal DMX via telephone and email. Deliver first class service and support to resolve various issues related to correctly into Odoo (CRM system). Keep a record of customer interactions on Odoo (CRM system). Escalate issues content on media players. Conduct courtesy calls to customers. Profile Preferred Behavioral Qualities: Extroverted
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
Our client in the IT space is looking for a Service Desk Agent to join their dynamic organization. The successful will be responsible for providing exceptional customer service and first-line technical support to clients technical issues, setting passwords, and managing service requests through to resolution or escalation. If Apply Now Description Job Description: Respond to service requests and incidents reported via telephone, all incidents and service requests in the ticketing system. Follow up with customers to ensure issues
minimum of 5 years' working experience in customer service/technical support/IT support Excellent verbal minimum of 5 years' working experience in customer service/technical support/IT support Excellent verbal DMX via telephone and email. Deliver first class service and support to resolve various issues related to correctly into Odoo (CRM system). Keep a record of customer interactions on Odoo (CRM system). Escalate issues content on media players. Conduct courtesy calls to customers. Profile Preferred Behavioral Qualities: Extroverted
the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like
Our client in the IT space is looking for a Service Desk Agent to join their dynamic organization. The successful will be responsible for providing exceptional customer service and first-line technical support to clients technical issues, setting passwords, and managing service requests through to resolution or escalation. If Apply Now Description Job Description: Respond to service requests and incidents reported via telephone, all incidents and service requests in the ticketing system. Follow up with customers to ensure issues