This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Business or a related field Minimum 10 – 12 Years' experience in Collections Environment/ Financial Services Services Industry Minimum 5-10 Years' experience in a Management role
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Business or a related field Minimum 10 – 12 Years' experience in Collections Environment/ Financial Services Services Industry Minimum 5-10 Years' experience in a Management role
brand loyalty through a personalised customer experience Correctly escalate issues to internal teams Delivers Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs and requirements adaptability to different personality types 1 year call centre experience in the igaming sector .
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, industry accepted customer experience metrics Relevant qualification or experience in Data Analytics/Process Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping
FinTech. We would not achieve the success we do without their continued passion, dedication, and innovation unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2
available for a Project Manager with Business Analyst experience to join their team.
Project Manager
needs to have sufficient business insight and experience to be able to clearly communicate solutions to
Skills and Experience:
and precision. Salary: Negotiable- Depending on Experience About the Role: The Software Developer will play related field (preferred but not required); Proven experience in software development, with a focus on designing stakeholders. Salary: Negotiable- Depending on Experience
candidate's qualifications, skills, and level of experience . Well-established IT security services company must. 5 Years in Call Centre or Customer Support Management role Extensive experience in managing a team team within a call center or customer support environment. Experience in overseeing 24/7 operations is g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding
candidate's qualifications, skills, and level of experience . Well-established IT security services company must. 5 Years in Call Centre or Customer Support Management role Extensive experience in managing a team team within a call center or customer support environment. Experience in overseeing 24/7 operations is g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding
documentation and handover to maintenance / call centre and accepting handover from presales for new 2 years' experience in a voice engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications certifications and experience Solid networking knowledge - installation, configuration, and maintenance of and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links