passionate and hard-working team players who want to be part of our ever-growing family. We value our employees and that their expectations are managed at all times. Building a strong, in-depth product knowledge of adaptability to different personality types 1 year call centre experience in the igaming sector .
personal career growth and have fun doing it. As part of the Altron Group, we champion leadership that unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links Sense of urgency and desire to get the job done on time and according to the highest standard Advantageous
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer Personal Competencies: Ability to provide first time resolution by using available tools. In-depth and interpersonal skills. Excellent organizational and time management skills. Troubleshooting experience on service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer Personal Competencies: Ability to provide first time resolution by using available tools. In-depth and interpersonal skills. Excellent organizational and time management skills. Troubleshooting experience on service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing you’ll do:
you’ll do: