Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
peripherals Update software Respond to help desk tickets, emails, and phone calls R 12000 - R 15000 - Monthly
is repeat business. ENVIRONMENT: ENSURE daily tickets are completed and resolved within a reasonable provide Desktop Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
safe and successful. · Following up on incident tickets to make long term improvement. · Actively making making suggestions to reduce the number of problem tickets. · Proactive improvements in daily IT operations
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
improvements. Oracle Support Ticket System: Manage the Oracle support ticket system, including logging, tracking, and prioritizing support tickets. Collaborate with Oracle support services to escalate and