required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
limited to: Attend to field service calls. Attend to workshop repair calls. Service, maintain, and repair accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability service calls in the Eastern Cape region. Attend to service calls within required SLA times. Maintain the service controllers with regard to service calls. Continually communicate with the service controller machines the status of the machine and any spare parts required. Attend training as per technical manager
initiative, being proactive. Ability to work as part of a team. An excellent communicator. Able to communicate technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is Changes). Ensure that issues are resolved in a timely manner to meet defined SLA targets. Own and drive builds/moves/additions and change requests from time to time when appointed resources for this role are not (application support). Good understanding of call centre environments and equipment. Good understanding
Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
company, is seeking employ an experienced Data Centre Infrastructure - Electrical Engineer to join their and Consulting experience with preferably Data Centre Infrastructure and ICT environment. Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production production efforts to assure projects are completed on time within budget. Prepare specification for purchasing
Engineers with MCSE certification to be based full time at our Midrand offices. The First Line Support Engineer Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined from an Engineer at all times. The First Line Support Engineer must, at all times, understand the sensitive
Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Requirements: Bachelor's degree in Internal Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding
The Business Analyst will form part of the continuous improvement team based at the client's site. The Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business competencies Plan, manage and be responsible for own time management . Problem solving Teamwork Promoting
environment, this role is for you. Join us and be part of a team dedicated to excellence and innovation service requests and incident reporting. Attend to calls logged related to the AV installation in the pause room. Checking of audio-visual equipment during times when rooms are not in use in preparation for live faults are reported in the correct way and in a timely manner. Proactive maintenance/reporting to ensure are switched off before leaving site. Attend to calls logged related to the Network & Telephony installation