documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation issues. All round understanding of inbound and outbound contact centres & the various data and dialling technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
systems, process any follow up action, perform all call resolutions related to assigned areas and ensure knowledge Active Directory Exchange Server 2010/2013 (2016 advantage) Matric N and A Nice to have MCSE
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
GRIT (Goods Receipt & Steering Inbound Traffic) PKT Mexico Start-up ESSENTIAL SKILLS REQUIREMENTS:
and support the various partners within the MD Centre of Excellence, external suppliers, and third parties Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”. The SPAR
and support the various partners within the MD Centre of Excellence, external suppliers, and third parties Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”. The SPAR
available immediately (no notice applicable) / To start: ASAP Submit your CV in MS Word & supporting contacted directly. In accordance with the POPI Act 4 of 2013 : All candidate personal information is treated available immediately (no notice applicable) / To start: ASAP SALARY ON OFFER: R13 000.00 TO R15 000.00