documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links job done on time and according to the highest standard Advantageous requirements Working knowledge of
environments, particularly those with inbound or outbound call centres. As a member of the Unified Comms
are consistent with architecture principles, standards, methodologies and technology organization's best technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation and Organisational Skills; defining performance standards and meeting service levels; manage resources. issues. All round understanding of inbound and outbound contact centres & the various data and dialling
Reference: NPr001027-SDU-1 Calling all Creditors Managers in Gauteng Duties : Management and development International and Group governance and compliance standards are met at all times Establish internal controls to deliver efficient processes and systems Ensure bank balances are corrected to agreed-upon levels through
Reference: NPr001027-SDU-1 Calling all Creditors Managers in Gauteng Duties : Management and development International and Group governance and compliance standards are met at all times Establish internal controls to deliver efficient processes and systems Ensure bank balances are corrected to agreed-upon levels through
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
A long serving bank known as Africa's biggest lender of assets and financial services group committed committed to providing banking insurance and asset management services have an open role for a Data Engineer engineering duties according to the standards, frameworks, and roadmaps of the bank. Responsibilities: Develop E-mail Nokuthula on nokuthulage-Merge.co.za or call her for a chat on 011 463 3633 to discuss this and
is also a Winner of the Standard Bank KZN - Top Brand award for 2022, a centre of excellence and a leading Knowledge of prescribed Security legislation and standards. Leadership and conflict management skills. Planning
development of relevant processes, procedures, and standards, based on expert insight into requirements of as an agent for data governance policies and standards, and influence effective data entry, usage and and support the various partners within the MD Centre of Excellence, external suppliers, and third parties metadata for relevant processes, procedures, and standards from daily operations. Augment collected metadata tools, SQL & MS Excel. Knowledge of industry standards related to Business Partner data, e.g. BBBEE,
development of relevant processes, procedures, and standards, based on expert insight into requirements of internal policies, guidelines and GS1 industry standards. Execute data extraction for analysis purposes and support the various partners within the MD Centre of Excellence, external suppliers, and third parties metadata for relevant processes, procedures, and standards from daily operations. Augment collected metadata tools, SQL & MS Excel. Knowledge of industry standards related to Article MD, e.g. GS1. The ideal applicant