Apps, Power Automate, Power BI, and Power Virtual Agents. Strong analytical and problem-solving skills.
Understanding of voice assistant and conversational agent technologies Familiarity with speech recognition
Understanding of voice assistant and conversational agent technologies Familiarity with speech recognition
team of Tier 2 Support agents, while also managing a team of Tier 1 support agents in collaboration with
Technology Provider serving numerous contact centres and agents, require a proactive individual with a strong analytical
Daily IT technical desktop level support to the agents in the call centre Handing the daily IT Incidents
Daily IT technical desktop level support to the agents in the call centre Handing the daily IT Incidents
Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and mentoring to
Daily IT technical desktop level support to the agents in the call centre Handing the daily IT Incidents
assistance to customers, whether on the phone or in person. Respond to tech inquiries via email, through online online chats, over the phone, or in person. Inform customers about IT products and services. Walk customers