Product & Support Developer (Python)
Johannesburg (Hybrid)
To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning functioning of such services, with appropriate maintenance and data analytics on performance and use Provide internal technical support and occasional client-facing support as well. Minimum Requirements: software • Supporting standard end user applications • Supporting printers and print services • Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.) • Cloud Service Support • Ability to perform
Cape Town offering Managed IT Services. They are looking for an Onsite Support Technician to join their branch in Sandton, Johannesburg. JOB DESCRIPTION: To support ESSN Enterprise software, servers, storage and products to existing and potential clients. To support SLAs to existing and potential clients. MAIN DUTIES RESPONSIBILITIES: Provide telephone, face to face and online support to the client Client liaison and communication requirements within the agreed SLAs Provide customer service and manage accounts to retain a long term business
Providing 2nd line application support for internal Tracker customers. Keep track of issues raised and RESPONSIBILITES: Will be part of a dynamic Application Support team of self-motivated individuals. Ensure that Application Support scope to the Development Support Team when needed per the “Development Support Ticket follow-ups on tickets escalated to the ‘Development Support Team” until resolution SQL query writing for incident Application Support Analysts & Service Desk Team to enhance the quality of customer service and applications
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this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be customer incidents and requests. The team provides support to our global customer base covering multiple time your knowledge, investigative and problem solving support skills To keep customers regularly updated through issues To maintain an up-to-date knowledge of supported applications and development • Bachelor's Degree with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
Reference: JHB000957-DS-6 Role: Snr Network Support Engineer (Level 3) Location: Illovo, Johannesburg ISP is looking for an experienced Snr Network Support Engineer to join their dynamic team. It is a busy resolution to completion. Technical Support: Provide expert-level technical support and troubleshooting assistance client sites and participation in after-hours support and on-call rotations as needed Qualifications:
strong technical ICT Support Technician, whose primary role will be to provide support for personnel and related work equipment and services and other ICT infrastructure services of the company during office addressing & FW rules. DUTIES: Provide technical support to in-person, telephone and email requests from software and associated peripherals. Technical support includes software troubleshooting, hardware troubleshooting tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with to our service level agreement for issue response/resolution. • Attend to all logged support incidents customer support service levels. • Maintaining a high level of professionalism and customer service at all
Reference: JHB000986-DS-1 Role: Support Engineer (ISP - 1st Line) Location: Illovo, Johannesburg A well well know, leading ISP is looking for a dynamic Support Engineer- L1 to join their team. It is an exciting skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally within tools (e.g., Wireshark, Nagios, SolarWinds) VoIP support experience would be very beneficial but not a must