the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems analytical problem-solving skills. Be able to work as part of a diverse team with different skills. Be able after hours work including remote work. It is a full-time, onsite / office-based position with a probationary
duties
Developer [C#] to join their dynamic team on full time basis. The successful candidate will do software email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
Responding to calls logged by clients Providing remote/telephonic support Scheduling site visits within Mean-Time-To-Respond time Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair Mean-Time-To-Repair time Understanding each client's Service Level Agreement contract and adhering to the required communication skills Proof of technical skills Good time management essential Good planning skills Strong
suppliers 1st/2nd level support Log calls Assign priority to calls low, medium, urgent, high, critical critical Update the system in real-time Problem analysis – identify recurring problems and report in weekly with technical and non-technical staff Effective time management skills and ability to prioritize work
Log calls Assign priority to calls low, medium, urgent, high, critical Update system in real time Problem with technical and non-technical staff Effective time management skills and ability to prioritise work
Analyse, troubleshoot, and resolve SAP issues in a timely manner. Collaborate with functional teams to understand Skills: Advanced ABAP coding Building CDS views Calling SAP API's Using SAP IDOCS Writing Technical Specifications applying SAP Notes. Logging and managing SAP tickets / calls. Strong knowledge of SAP systems and modules. Desirable:
Analyse, troubleshoot, and resolve SAP issues in a timely manner. Collaborate with functional teams to understand FIORI coding FIORI Catalog Building CDS views Calling SAP API's SAP Portal development SAP IAS Configuration applying SAP Notes Logging and managing SAP tickets / calls Strong knowledge of SAP systems and modules Desirable:
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during escalate accordingly. Capable of multi-tasking, good time management and prioritisation of workload. Keen