positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding ensure that the request is correctly and efficiently assigned to the correct resolver group. A key responsibility responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve
Bidvest Catering Services has a proven track record throughout South Africa – consistently delivering to ensure correct data and control Manage data integrity Analyse Bidvest Catering Services' IT needs Required to work according to Bidvest Catering Services' Code of Good Practice and report any observation
collection of equipment. Capture and input data correctly into Odoo (CRM system) Manage audio and visual - Min 5 years' working experience in customer service/technical support/IT support - Qualification in
storage and archiving procedures are functioning correctly Capacity planning Working closely with IT project knowledge in Database Security SSIS, SSRS and Analysis Services experience would be advantageous No-SQL experience information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise
problems, correcting actions and by improving team results. Deliver best practice services, and meet business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client and results are improved. Deliver a world-class service by ensuring a client centric culture. Identify addressing capacity gaps. Optimist efficiency and embed correct values by ensuring direct reports understand and
JHB000346-JG-1 A leader in the ICT services sector is looking for a Service Delivery Manager to join their ensuring that the operations resourcing profile is correct to meet the tactical and strategic requirements resources being shared between Professional Services and Managed Services. This is a global role, managing allocation indicators (KPIs) related to resource planning, such as service levels, response times, and customer satisfaction management, preferably in a dynamic and fast-paced service desk environment Experience with managing a distributed
iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a detail-oriented systems are online, accessible and operating under correct load parameters defined by the client and operational to ensure that the user is satisfied with the service provision.
problems, correcting actions and by improving teame results. Deliver best practice services, and meet business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client and results are improved. Deliver a worldclass service by ensuring a client centric culture. Identify addressing capacity gaps. Optimise efficiency and embed correct values by ensuring direct reports understand and
timelines and to the correct level of quality and performance to enable client services, satisfaction and
mobile phones and assist them in using the various services and products offered Drive brand loyalty through through a personalised customer experience Correctly escalate issues to internal teams Delivers prepared