information to both technical and non-technical personnel Ability to work autonomously and in a team environment
delegated by helpdesk technicians or senior technical personnel. Seek occasional backline support during on-site
priority incidents and requests. Resolving internal personnel and partners/ suppliers IT queries remotely or
priority incidents and requests. Resolving internal personnel and partners/ suppliers IT queries remotely or
Delegate tasks to programmers, designers, and other personnel as needed. Provide guidance to customers regarding
team members, operational and contact centre personnel. Ad hoc analysis, queries and business support
and processes. • Consult with management and personnel to identify, define and document business needs
with business users, senior management, and IT personnel; Lead client engagements to ensure consistent
lead roles requiring management of projects and personnel. Education and/or Experience Education: Bachelor's
and/or training to peers, other departmental personnel, and users concerning system usage and development