first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin, System problem solving of user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches (Switches, Routers, Aircons and UPS) Assisting with uptime and monitoring of the IT infrastructure Occasionally Software - setup, repair, configure, troubleshoot Assisting with general tasks and administration of Ad-hoc calls assigned and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining
future state processes. ○ Recommend improvements and assist in implementing changes to enhance efficiency and lifecycle, from initiation to implementation. ○ Assist in project planning, estimation, and tracking. and business processes. 7. Change Management: ○ Assist in managing changes to project scope, requirements
logs, and verifying completion of scheduled jobs Assist with installing / cloning new and existing PCs support (and escalate issues that are not 1st level) Assist with fault finding and troubleshooting Liaise and
successful delivery of high-quality products, assisting clients with requirements analysis, project management
broader IMS Assist in the drafting of new procedures and revising existing procedures. Assisting with project
broader IMS Assist in the drafting of new procedures and revising existing procedures. Assisting with project
the product development lifecycle. The role is to assist the business in achieving their goals through taking
the product development lifecycle. The role is to assist the business in achieving their goals through taking
defects and raising issues with the Product Manager Assist Support team to resolve customer queries Diploma
defects and raising issues with the Product Manager Assist Support team to resolve customer queries Diploma