Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong leadership leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing performance, and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate
Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation
provider of permanent and temporary recruitment services to the South African, European and UK marketplace platform, focuses on leading functional and convenience food producers in Southern Africa. Their strategy emphasises experienced board of directors has over 100 years in the food and investment industry. What you will be doing:
Southern Africa's top functional and convenience food producers, seeks an E-Commerce Specialist to join documentation. Integrate data from various back-end services and databases. Assist the Helpdesk in providing procedures. Work with third-party vendors and service providers to integrate their tools and applications
lines and reliability stronger than Joey's love for food. Allow me to elucidate the skills and experience
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network implements standard operating procedures and customer service guidelines relating to IT support.
As a Platform L3) you will exercise your excellent customer service skills along with the ability to apply technical Problem, Change, CMDB, Asset, Service Catalogue, Knowledge, and Service Portal as well as custom scoped
to join our growing team and provide top-notch service to our customers telephonically, and through written Delivering high quality support for our products and services to customers and partners through swift availability customer accounts Working on escalations within Service Level Agreements Attend to technical and software partners Initial point of contact on product queries Service excellence Matric certificate and/or IT related and written, are imperative to succeed in this service focused position.
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L3) you will exercise your excellent customer service skills along with the ability to apply technical Problem, Change, CMDB, Asset, Service Catalogue, Knowledge, and Service Portal as well as custom scoped
Computing and Microsoft 365 service architecture, service design, service management and configuration the associated risks in regard to IT assets and services. Ensure that the IT infrastructure is reliable IT teams and vendors to deliver high-quality IT services and solutions. This is what we need from you: vendors to ensure alignment and integration of IT services and solutions REQUIREMENTS: Bachelor's degree