customer ICT networks while contributing to high-level support such as strategic planning of network upgrades problems, and queries. Maintain service and quality levels according to of the company business standards written feedback and technical information to all levels of end-users and customer IT management. Resolve requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place. While we would really like
Specialist, Other, Cape Town. Company Name: Surgo HR and Training. Our client is seeking an experienced internal and external stakeholders at different levels in the business. An Important Announcement from
Operations Manager, Other, Cape Town, Company Name: Surgo HR & Training. SURGO (PTY) Ltd. has partnered with Skills: Ability to interface and communicate at all levels within EXL and Client organizations. Understanding
Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd. has partnered with
from different business units. Ensure all service level requirements of customers are identified, understood understood, and documented in the service level agreement and service level requirements documents. Negotiate Negotiate and agree on the service levels to be delivered to the customer, documenting them in the SLA. Negotiate Negotiate and agree on OLAs (operational level agreements), SLAs occasionally, and agreements that underpin are aligned with SLA targets. Ensure that service level reports are produced for each customer service and
Take a lead role in the development of system-level plans, processes, procedures, and internal standards translate client requirements into system/subsystem-level requirements that can feed hardware and software comprehensive system designs to fulfil the system/subsystem-level requirements. This may include supporting analyses analyses towards proving system safety; Develop system level verification plans, test cases, and procedures towards towards full test coverage of system/subsystem-level requirements; Take a lead role with the execution
Take a lead role in the development of system-level plans, processes, procedures, and internal standards translate client requirements into system/subsystem-level requirements that can feed hardware and software comprehensive system designs to fulfil the system/subsystem-level requirements. This may include supporting analyses analyses towards proving system safety; Develop system level verification plans, test cases, and procedures towards towards full test coverage of system/subsystem-level requirements; Take a lead role with the execution
trends that could potentially impact the type, level or utilization of services provided. Establish and units. Ensure that the current and future Service Level Requirements (service warranty) of customers are (Service Level Agreement) and Service Level Requirements (SLR) documents. Negotiate and agree on levels of document these levels of service in SLAs. Negotiate and agree on OLAs (Operational Level Agreements) and are aligned with SLA targets. Ensure that service level reports are produced for each customer service and
Contribute high-level support such as strategic planning of network upgrades and high-level network performance problems and queries. Maintains service and quality levels according to of the company business standards written feedback and technical information to all levels of end-users and customer IT management. Critical
Contribute high-level support such as strategic planning of network upgrades and high-level
network