are often called upon to provide support to clients to be able to provide additional training on solutions skills.
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is (application support). Good understanding of call centre environments and equipment. Good understanding
OF THEIR TRAINING PERIOD AT THEIR HEAD OFFICE IN CENTURY CITY, Receiving and logging calls Assisting
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling analysis specialist. Delivery of advanced technical training to the support team, to advance their skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership of
seamless migration processes, and providing dedicated training and support services to ensure customer success are often called upon to provide support to clients to be able to provide additional training on our solutions skills
digital world of web in terms of how HTML, CSS, API calls, JavaScript and
other scripts on the page
sessions and train and upskill with fellow team members
Education and Training:
defined standards. Objectives Logging and Managing Calls on Helpdesk Management System Microsoft Server OS 2016, maintaining and support Microsoft System Centre Configuration Manager (SCCM), Patch management
the Training Manager. Interns form part of a 12-month internship programme where they are trained up to Admin, member of the Drawing Team, part of the Centre of Excellence or a Solutions Specialist. We are
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint data analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow