operations. This role involves conducting risk assessments, planning disaster response activities, and ensuring Key Responsibilities: Conduct thorough risk assessments to identify potential threats to IT infrastructure
operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance
to optimize customer segmentation, credit risk assessment, and fraud detection.
Utilizing big data
Strategy & Planning
Acquisitions & Deployment
large-scale change, preferably within a contact centre environment. Experience of successfully leading large-scale change, preferably within a contact centre environment. Experience of successfully leading
large-scale change, preferably within a contact centre environment. Experience of successfully leading large-scale change, preferably within a contact centre environment. Experience of successfully leading
change management processes
task of understanding business change needs, assessing the business impact of those changes, capturing
these plans. Delivery Management – Conduct risk assessments and develop contingency plans to mitigate potential
plans.