of the IT Infrastructure, Operations, Data/Node rooms and new ISP installations. Duties will include but upliftment Server / Datacenter rooms Management of all data rooms and node rooms, ensuring the technicians technicians keep them to a standard Documentation of node rooms Managing teams of technicians Keeping track of outages
requirements and implementing elegant solutions, leaving no room for errors.
Skills & Experience:
customer Provide Onboarding User training Attend Daily Standups Attend UAT sessions if needed Continuous discovery
workshops, conferences, and meetings.
will be a Team Leader with a car and transport to attend to call outs. Key Responsibilities: Telecommunications
on escalations within Service Level Agreements • Attend to technical and software related queries raised
workflows) Complete Security SPDA questionnaires Attend Agile ceremonies (Daily standups, backlog grooming
monitoring.
Operations Timecard management Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing
g. dropdown list changes, system configuration) Attend Major Incident Boilers (P1 and P2 incidents) Log