with Finance master data objects (profit centre, cost centre, cost element, G/L account, asset master)
desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
analysis reports. ?Reviews the major operation plan and provides operating guidance. ?Transfer skills to subcontractors review, and implement technical solution for major operations in a large-scale network. ?Be capable of handling notices and technical guidance documents. ?Provides training for the initial and intermediate personnel of
analysis reports. ?Reviews the major operation plan and provides operating guidance. ?Transfer skills to subcontractors review, and implement technical solution for major operations in a large-scale network. ?Be capable of handling notices and technical guidance documents. ?Provides training for the initial and intermediate personnel of
Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and
PE team
operations and enabling
functions engaged on case-by-case basis
- Training and Development:
Development: Program Leads, Transitions Managers, Training function, external vendors as needed
Primary
enabling functions (technology, pricing) and operating
environment
- Domain knowledge in specific
form a leading analytical part of the Switch operations support team in the production payment environment
support to clients to be able to provide additional training on solutions.
Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team. Solutioning Strategic Deal Team, designated operations, and enabling functions. Training and Development: Program Leads Leads, Transitions Managers, Training function, external vendors as needed. External: Engage with client
seamless migration processes, and providing dedicated training and support services to ensure customer success support to clients to be able to provide additional training on our solutions. They may even help clients plan and written (email) skills Advanced excel skills Training & educational skills Exceptional attention Understanding of basic accounting principles Operational rental management experience would be beneficial