Driving Effectiveness of Compliance Information Security as part of Operations of client processes Shoulder Technical Skills: Good understanding of Networking, Systems, Voice and business applications. An industry recognized
and basic ability of the following: · Metadata · Security · Workflows · Cube views (forms and reports),
Drive Effectiveness of Compliance Information Security as part of Service Delivery of client processes
you will be doing: Examine and evaluate current systems to identify improvement opportunities. Engage with product management initiatives. Analyse and document system change requirements clearly. Collaborate with the innovative systems. Validate changes through thorough testing. Train users on new operating systems and provide Qualification would be preferential Experience as a Systems / Business Analyst. Hands-on experience with software ideal. Solid knowledge of business information systems. Familiarity with programming languages like Visual
RESPONSIBILITIES: End user support triage and escalation. System Health check (e.g. backups, server health, integration ARMS request processing (e.g. User onboarding) System personalisation (e.g. search filters) Respond to user-level incidents) Respond system event alerts, log faults (e.g. System performance incidents) Usability Usability checks (e.g. system responsiveness) Create problem records (e.g. for repeat incidents) Data Quality
applications
production environments Create temporary fixes within systems to achieve Service Level Agreement Provide technical / optimisation initiatives. Participate in the systems handover process (OSSP) Participate in software
Cape Town office. RESPONSIBILITIES: Unit testing System testing (Application, Database, configuration) integration of two ServiceNow systems or integration of ServiceNow with a third party system. Experience in Java
environments.
production environments. Creates temporary fixes within systems to achieve Service Level Agreements. Provides technical saving / optimisation initiatives. Participates in systems handover process (OSSP). Acquires and applies knowledge