Technical department and ensure high level of customer services, this includes counter support, telephonic support
end-users
Min. 10 years exp as a Tech Service Manager
Must have security product knowledge
Technical department and ensure high level of customer services, this includes counter support, telephonic support installers and end-users Min. 10 years exp as a Tech Service Manager Must have security product knowledge and
administration Experience required: Management of Technical Services Management of Training Academy Management of Internal Solutions 10 to 15 years work experience as Tech Service Manager The following competencies are required
and software.
work experience as Tech Service Manager Management experience of Technical Services Management experience
work experience as Tech Service Manager Management experience of Technical Services Management experience
components, including routers, switches and firewalls. Assisting with the setup, support, maintenance and administration plans to ensure business continuity. Liaising with service providers and contractors that provide cybersecurity cybersecurity, connectivity and hosting services to the Corporation. Ensuring the regular patching of firmware software to protect against vulnerabilities. Assisting the Information Security and Governance Analyst the ICT service desk. Providing monthly and quality reports on the performance of the service desk, computer
antivirus software. A+, N+, MCP an adv. Customer service oriented individual. Own reliable transport + valid technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
recommending fit-for-purpose solutions, and assisting Sales, Service Delivery, OEM and Partnerships, and other customers, including liaising with Sizwe Sales, Service Delivery, and OEMs and Partnership teams. Within the business case, and high-level designs (HLD). Assist the internal Sizwe teams by performing HLD and and vendors. Work with the wider Sizwe team to assist on opportunities which fall outside primary responsibilities
Description: This person will be responsible to service the needs of the company's existing clients, respond Customer Sales Support Assist Account Managers with new client lead sourcing. Assist Account Managers with and manage sales process. Offer new products / services to existing clients when the opportunity arises support request. First line support is typical user assistance with the standard system(s) functionality. Support electronic media like email, skype, TeamViewer etc. Assist Account Managers with client request management