incidents and manage escalations.
- Guide stakeholders through the incident management process.
Skills Required:
- Fluent in Business English and German (verbal & written).
/>
/>
Ensure the availability of high-quality knowledge management systems. Act as architect of knowledge identification artifacts Knowledge Management REQUIREMENTS: BSc – Computer Science /Information Management ITIL Certification /AWS 5 years of Knowledge management experience. 5 years' experience in Business Intelligence field – data analytics Understanding of the ITIL Knowledge Management framework. Ability to organise and map large
resolve IT incidents, manage escalations, and support users through the incident management process. This position incidents and manage escalations. - Guide stakeholders through the incident management process. - Monitor 24/7/365 support team. Skills Required: - Fluent in Business English and German (verbal & written). - 2
architecture standards required to operationalise business needs for a new service. Define how the different within the existing ecosystem of ICT to support business processes. SUPPORTED KEY PROCESSES: Enterprise REQUIREMENTS: BSc – Computer Science / Information Management TOGAF Certification ITIL Certification Microsoft architecture design, application development and project management. R 650000 - R 825000 - Annually
Responsible for the operational support and management of all aspects of the hypervisor environment (VMWare) and capacity management tools as part of the Enterprise Cloud environment. Management of service constituencies enforce, established enterprise class change management protocol in alignment ITIL 3 standards. Ensure governance is consistently adhered to. Participate in business continuation / disaster recovery infrastructure such efforts. Manage and report on new implementations, lifecycle management, patch management, optimization
Experience: BSc – Computer Science / Information Management TOGAF Certification ITIL Certification Microsoft architecture design, application development and project management Key responsibilities: Ensure publication and architecture standards required to operationalize business needs for a new service. Support project teams
and timely reports and dashboards for better management insight and decision-making. This role requires documentation, and maintenance of the project management tool, including user setup and creating group Certified Scrum Master (CSM) in Agile Project Management being advantageous. RESPONSIBILITIES: On a day-to-day all documentation & maintenance of project management tool (i.e. user set-up, creating group pages) forums e.g. IT Board, Portfolio & Programme Management Committee. Project scoping and prioritisation