alone or with minimal supervision Have good time managements skills Be good at problem solving, diagnosing
Audit & Security Recommendations. Creating, managing, administering user/computer accounts, groups
processes successfully. Knowledge of IT Service Management processes. Strong ability to carry out assigned
collaboration Technical Skills Documentation Time management Adaptability to New Technologies Technical Skills
Communication/team collaboration Strong technical skills Time management Adaptability to learn new technologies User satisfaction
provides strong contribution and feedback to/ from management Contributes towards improving development/ support