Responsible for providing ICT support to customers and assisting other support technicians. Resolve support requests Manage / Assist mid and junior “site” engineers with daily duties and projects, as required Assist Junior
capacity effectively to optimize system performance. Assist in planning and monitoring system utilization and
software deployment, security updates and patches. Assist with month end processing and be able to work after
deployment, security updates and patches.
vacancies, discipline, KPI's and leave Strategy - assist in developing operational growth strategy Ensure
relevant reports, information, and decision support to assist in operations, cost saving initiatives and identify
exposed to. Interact with other employees in assisting the Research and Development team in the execution purposes of quality control once trained to do so. Assist with, as much as is reasonable, the maintenance
maintained. Assist with business intelligence (BI) report development On an ad hoc basis, assist in the development
habits. (Agile – scrum methodology).
infrastructure and the latest operating systems. Assist in handling client queries and operational needs