unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
Responsibilities:
/>1. Configure and manage the Microsoft 365 Admin Centre
2. Implement and support Microsoft SharePoint
- Advanced knowledge of Microsoft 365 Admin Centre and SharePoint.
- Strong expertise in the
assist in projects, MASS information uploads. Log calls on helpdesk ticketing system (e.g. SysAid) for new Ability to work overtime as and when required. Medical Aid Provident Fund
infrastructure and telephone system for all branches Log calls to service providers for all the IT related issues overlooked 130k per annum Benefits include 50% medical aid Company business trips KPI Performance bonus
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution least 2 years experience in operations within a medical corporate environment Clinical experience with
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution least 2 years experience in operations within a medical corporate environment Clinical experience with