technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
Customer Sales Support Assist Account Managers with new client lead sourcing. Assist Account Managers with support request. First line support is typical user assistance with the standard system(s) functionality. Support electronic media like email, skype, TeamViewer etc. Assist Account Managers with client request management
fit with strategic business objectives
changes or appointments. Assist and compiling of quotations as per request. Assist and provide feedback on client interactions, request, and queries. Provide assistance with any support and administration duties required
training to fellow colleagues and users when required Assist with training – when required Compiling of user between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks Important:
approaches used to build application solutions Assisting Business with POCs and business value calculations between development and support environments Assisting with the business case Planning and monitoring communication Requirements analysis and development Assist with identification and management of risks Knowledge
provide first-level technical support to end-users, assist in the maintenance of IT systems, and perform installations support to end-users via phone, email, or in person. Assist in diagnosing and resolving hardware, software issues to senior technicians or IT management. Assist in the setup and maintenance of user accounts and
Management
based in Midrand. he Data and BI Analyst will be assisting the modelling and analytics team with all analytics feedback to business on key business metrics and assist the modelling team to drive strategic decision-making