successful candidate will be responsible to effectively assist customers telephonically with general and specific system Assist with merchant queries telephically Assist with billing and settlement queries Assist with with Sales leads/queries Assist with application queries Assist with general product queries Contact customers
responsibilities include: Provide pre-sales technical assistance, install and configure the company's equipment smartphones hardware, operating systems, applications. Assist users on their daily job. Maintain office IT infrastructure
technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
Customer Sales Support Assist Account Managers with new client lead sourcing. Assist Account Managers with support request. First line support is typical user assistance with the standard system(s) functionality. Support electronic media like email, skype, TeamViewer etc. Assist Account Managers with client request management
fit with strategic business objectives
changes or appointments. Assist and compiling of quotations as per request. Assist and provide feedback on client interactions, request, and queries. Provide assistance with any support and administration duties required
training to fellow colleagues and users when required Assist with training – when required Compiling of user between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks Important:
approaches used to build application solutions Assisting Business with POCs and business value calculations between development and support environments Assisting with the business case Planning and monitoring communication Requirements analysis and development Assist with identification and management of risks Knowledge
Management