sales etc.) Customer service – daily communication with customers to answer and resolve customer queries queries. Customer Relationship Management – build retention and acquisition strategies to build customer database database and segment customer communication. Work closely with web development and technical teams to assist improvements. Customer User Journey Development and assessment – be able to monitor and build customer journeys Analytical Skills, E-Commerce, and Sales. Strong customer service and communication skills. Experience in
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technology solutions provider committed to ensuring customer satisfaction across various sectors including aptitude, excellent communication skills, and a customer-focused approach. As a Technical Support Specialist support to their customer onsite, resolving technical issues, and ensuring a positive customer experience. Responsibilities: Provide technical support to customers via phone, email, chat, or in-person; Diagnose further investigation and resolution; Document all customer interactions, including details of inquiries,
sales etc.) Customer service – daily communication with customers to answer and resolve customer queries queries. Customer Relationship Management – build retention and acquisition strategies to build customer database database and segment customer communication. Work closely with web development and technical teams to assist improvements. Customer User Journey Development and assessment – be able to monitor and build customer journeys Analytical Skills, E-Commerce, and Sales. Strong customer service and communication skills. Experience in
VMWare and Cloud platforms for customers.
and maintain Cloud platforms for customers.
specification, scheduling, execution, reporting, and customer liaison. Responsibilities Extract requirements test plan. Review Acceptance Test Procedures with customer representatives. Schedule and coordinate Acceptance Tests. Produce Acceptance Reports. Liaise with customers during test conduct. Report problems (bugs/deviation reporting to customers during configuration control meetings. Attend meetings with customers. Grade 12 or be applied. Training skills to participate in customer training on the application's use. Proficiency
African market. This role is pivotal in driving customer engagement and achieving sales targets. Identify that resonate with customers. Work closely with the sales team to develop customized solutions for clients Gather market intelligence and feedback from customers to identify new opportunities. Analyse sales data to product development and enhancement based on customer feedback. Continuously enhance your own technical and offers. Strong sales acumen and exceptional customer interaction skills. Strong technical aptitude
African market. This role is pivotal in driving customer engagement and achieving sales targets. Identify that resonate with customers. Work closely with the sales team to develop customized solutions for clients Gather market intelligence and feedback from customers to identify new opportunities. Analyse sales data to product development and enhancement based on customer feedback. Continuously enhance your own technical and offers. Strong sales acumen and exceptional customer interaction skills. Strong technical aptitude
ensuring that all employees are focused on exceeding customer expectations for service, quality, cleanliness organizational goals.
Analyse market trends, customer feedback, and competition to identify opportunities order processing time, delivery timelines, and customer wait times.
Identify bottlenecks improvement initiatives to stakeholders.
Customer satisfaction OSAT
Conduct regular
Develop and implement strategies to enhance customer satisfaction throughout the operational workflow