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Absa Call Centre Jobs in Johannesburg, Gauteng - Page 2

Jobs 11-20 of 163

Mcse First Line Support Engineer

Midrand

requests from varied inbound sources into the companys Call Management System.

  • Required to ensure that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined specific processes
  • Ensure that 98% of all calls are answered within 30seconds
  • Accountable confirm customers information
  • Update the call at least once a day with all correspondences and customer
  • Ensure that the call classification matches the call description
  • Ensure that


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  • Field Support Engineer

    Sandton  Negotiable

    you’ll do:

    • Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
    • Asset input average contractual SLA requirements
    • All calls which can be resolved remotely is redirected back team.
    • Productive Call Rate - To ensure that the agreed-upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
    • Call Ageing - Ensure


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    Mcse Engineer Midrand

     DatacentrixMidrand

    Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and


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    B2c Support Consultant

    Johannesburg


    Review Calling
    - Conduct customer feedback calls for 6 to 8 hrs per day 5 days a week.)We prefer that customers are not called on a Sunday.
    - Review Quality- You will be distribute them accordingly

    NPS Calling
    - Capture feedback in a systematic way marketplace startup
    - Working in insurance / call center, customer service experience


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    Senior C# Developer Johannesburg North NEW

     Network ItNorth Johannesburg

    Reference: NWA003112-PCa-3 Calling all experienced Senior C# Developers looking to join a renowned International send your CV to pcalvinnetworkrecruitment.co.za or call me on 011 622 9526. Annually


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    X2 Service Desk Agent I

    Sandton  Negotiable

    allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.

  • Ensure that all calls are logged within ITSM tool as per the required operational experience
  • 1 – 2 Years’ experience in First call resolution
  • Telephone Etiquette Skills

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  • Desktop Support Technician Waverley, City Of Johannesburg Metropolitan Municipality

     Vox TelecomSouth Africa

    escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma


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    Test Analyst Johannesburg North

     Network ItNorth Johannesburg

    accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating


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    Gis Analyst Johannesburg

     Latitude ResourceJohannesburg  R180,000 – R300,000 CTC p/annum

    Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and


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    It Manager - Systems & Cloud - Jhb North

    Johannesburg

  • 4+ years experience in participating in on-call rotations, and providing after-hours support in


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    Average Annual Salary

    for Absa Call Centre jobs in Johannesburg, Gauteng
    R 402,429

    No. of Jobs added in the last week

    for this search.
    33