organizations and their contractual obligations. Address without delay, performance issues when they arise. Take added advantage. Educational Qualifications: Matric Post matric technical certification. ITIL Foundation Required Capabilities: Self-motivator able to operate without supervision and not wait for others to set priorities
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to working relationships Minimum Requirements: Education Matric Certificate A/N MCSE/MCSA A tertiary qualification
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
comfortable working as part of a collaborative team without any Micromanagement The Reference Number for this Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463 3633 to discuss this and other opportunities
comfortable working as part of a collaborative team without any Micromanagement. Are You Qualified? Relevant Contact Nicole Flatscher nicolede-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities
comfortable working as part of a collaborative team without any Micromanagement. The Reference Number for this Contact Nicole Flatscher nicolede-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities
objectives. Qualifications and Skills Required: Matric plus relevant qualifications Cisco CCNP Security endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments Responsibilities: assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation
objectives. Qualifications and Skills Required: Matric plus relevant qualifications Cisco CCNP Security endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments Responsibilities: assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation