Certifications
Tendering collaboration with Services Department, drawing office and co-workers
Obtaining
Winders
Customer liaison
Handing over meetings to Services Dept / Major Projects and
Certifications
ve customer-centricity
client(s) with good customer service in all aspect of administration and delivery of service. 2) Account Development: with customers to clearly understand their needs, add value, provide support and excellent customer service Collaborate with various internal departments to ensure the fulfilment of all customer requests. • Act as the client's demands are met with a focus on improving the customer experience. • Ensure the effective implementation Oversee relationship with service providers and partners and ensure all the services are delivered properly
e-mail, chat Creating documentation and delivering customer and staff training where required OFFICE BASED not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues high-quality updates to customers on a regular basis. Correctly set the customers' expectations. Deliver Management: Take accountability for cases in the department, mitigating risks and providing support and escalation team Team Working, acting as technical lead in department, manage continuous improvement activities/projects
the role of Master Data Administrator in the IT Department to be based in Gauteng reporting to the Business Data in the SAP ERP system, including Material, Customer and Vendor master records. Furthermore this role Master Data creations and changes for materials, customers, trucks, drivers and vendors (but not limited Communicate with cross-functional departments, including S&D, Customer Service, WM, Planning, Sales and Sourcing
– Gauteng The Design Engineer interfaces with customers and identifies their needs. The Design Engineer Engineer will then work with various departments from the client’s network engineers, support and operations to ensure a plan is in motion to improve the customer’s experience. The Design Engineer seeks to balance to customer experience Establish a framework for necessary contributions from various departments and implementation of engineering initiatives Assist other department engineers in creating practical demonstrations
specialisation. Drive customer-centricity Maintain a high level of impact on other departments to support improved client and stakeholder needs, satisfaction and service delivery Knowledge Management Ensure that adequate disciplines when participating in projects. Represent department or project on appropriate committees related specialization. Drive customer-centricity Maintain a high level of impact on other departments to support improved client and stakeholder needs, satisfaction and service delivery Knowledge Management Ensure that adequate
solutions aligned with customer needs. · Develop and review Cloud Products and Services roadmaps. · Manage Manage technical customer relationships, focusing on security, cost, performance, reliability, and efficiency demonstrations. · Lead the technical design and build custom solutions. · Provide pre-sales technical support partnerships for complex solutions. · Influence customer cloud strategy and digital transformation. Business understanding of cloud computing products and services. · Experience with Telecom solutions for large
incoming customer incidents and requests. The team provides support to our global customer base covering severity of the incident and appropriately set customer expectations To gather information, interpret investigative and problem solving support skills To keep customers regularly updated through their incident life develop clear communication channels with other departments/teams, as necessary, in order to lead resolution with our Development teams, defining and testing custom solutions to reported issues To maintain an up-to-date