warranty claims. MINIMUM ENTRY-LEVEL QUALIFICATIONS: Diploma in Sales /Marketing Or Diploma in an Engineering requests. Sales and marketing knowledge: Have a basic understanding of sales and marketing principles, including
understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that and update incidents via the activity history entries Responsible for escalation for P1 incidents via
within budget and timelines and to the correct level of quality and performance to enable client services core duct and fiber routes, spurs, and PoP sites entries, MMRs. Develop Policies, Procedures, Processes
follow the up until completion.
QUALIFICATION
Having
project accounting, ensure accurate general ledger entries, and provide financial insights to support strategic
analysts
analysts Ensuring appropriate test environment access levels for testers Following up on defect fixes identified “lessons learnt” sheet related to test topics Ensuring entry/exit criteria for all test phases are met in time
/>- Ensure appropriate test environment access levels for testers
- Follow up on defect fixes identified
learnt" sheet related to test topics
- Ensure entry/exit criteria for all test phases are met in time
analysts - Ensure appropriate test environment access levels for testers - Follow up on defect fixes identified “lessons learnt” sheet related to test topics - Ensure entry/exit criteria for all test phases are met in time
applications. Microsoft SQL knowledge and experienceHigh level of English proficiency (verbal and written) Familiar approach. Attention to detail and accuracy in data entry, record-keeping, and document preparation. Ability