reduction by ensuring overtime and time are captured correctly and timeously. Ensure due dates are met by running decisions. Ensure smooth workflow and obtain required service by maintaining liaison with vendors and personnel participating in client progress reports. Ensure the correct and effective use of system hardware and software resolved by investigating potential and actual service problems and by escalating to relevant parties career through guidance and support of management, department and colleagues. Improve personal capability and
reduction by ensuring overtime and time are captured correctly and timeously. • Ensure due dates are met by running • Ensure smooth workflow and obtain required service by maintaining liaison with vendors and personnel participating in client progress reports. Ensure the correct and effective use of system hardware and software resolved by investigating potential and actual service problems and by escalating to relevant parties career through guidance and support of management, department and colleagues. • Improve personal capability
JHB000346-JG-1 A leader in the ICT services sector is looking for a Service Delivery Manager to join their ensuring that the operations resourcing profile is correct to meet the tactical and strategic requirements resources being shared between Professional Services and Managed Services. This is a global role, managing allocation indicators (KPIs) related to resource planning, such as service levels, response times, and customer satisfaction management, preferably in a dynamic and fast-paced service desk environment Experience with managing a distributed
Required:
timelines with customers while adhering to our service level agreement for issue response/resolution. customer support service levels. • Maintaining a high level of professionalism and customer service at all times • Provide technical support & consultation services on the supported systems as required by the customer and training. • Preventative maintenance—When corrective maintenance activities are low, work will be Ensure his/her support tickets are completed correctly and timeously. • Completion of RCA report when
support of rest-full web api’s and micro
services
Requirements:services, Web API)
measures as established and set for the Operations Department while Serving as the company's representative objectives. Contributor into the development of the Departments Operations Strategy and into supporting organizational improve cost effectiveness. Ensure that all new services are designed to deliver the levels of availability the final service design to meet operational needs of the business to ensure excellent service delivery enhancements. Understand the interrelationships of services including Systems, Security policy and Core ICT
timelines and to the correct level of quality and performance to enable client services, satisfaction and
Web Development. Ensure best practice design and correct usage of appropriate technology stacks. Ensure of UML modelling techniques beneficial