administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support or more years' experience in aftersales or customer services. Experience in aftersales in a technical field technical understanding of the company's products and services to provide appropriate solutions to clients' problems repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication
administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support or more years' experience in aftersales or customer services. Experience in aftersales in a technical field technical understanding of the company's products and services to provide appropriate solutions to clients' problems repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication
administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support or more years’ experience in aftersales or customer services.
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
having implemented at least 5 new customer solutions. Guide customers throughout the software implementation deliver timely, outstanding post-implementation service and support. Role Responsibilities: Conduct in-depth requirements and operational objectives of the customer. Produce professional documentation of current direction to both internal implementation team and customer implementation team May contribute to the business presentations Provide prompt, exceptional customer service and support Expertise & Skills: Minimum
JHB000346-JG-1 A leader in the ICT services sector is looking for a Service Delivery Manager to join their resources being shared between Professional Services and Managed Services. This is a global role, managing allocation with the necessary skills are available to meet customer demand Capacity Planning: Collaborate with sales sales, project management, marketing, and customer support teams to understand upcoming projects, promotions promotions, and anticipated increases in customer interactions and allocate resources accordingly Scheduling
advice to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately received Serve as the first point of contact for customers seeking technical assistance over the phone or on the issue and details provided by customers. Walk the customer through the problem-solving process Provide accurate information on IT products or services. Record events and problems and their resolution and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate
Online, SharePoint Online, Teams, and other related services. You'll be responsible for designing, implementing cloud environment, specifically focusing on M365 services.
What you’ll do:
employees are focused on exceeding customer expectations for service, quality, cleanliness and values. organizational goals.
Analyse market trends, customer feedback, and competition to identify opportunities of operational assets.
Speed of Service
Monitor and analyse key performance related to speed of service, including order processing time, delivery timelines, and customer wait times.< in operational processes that impact speed of service.
Work closely with operational teams
employees are focused on exceeding customer expectations for service, quality, cleanliness and values. organizational goals.
Analyse market trends, customer feedback, and competition to identify opportunities of operational assets.
Speed of Service
Monitor and analyse key performance related to speed of service, including order processing time, delivery timelines, and customer wait times.< in operational processes that impact speed of service.
Work closely with operational teams