personnel (setup, stock, personnel, processes) Handle escalations from customers as required in support
Ability to work in a fast-paced environment & handle pressure. Industry certifications (CCNA, CCNP,
development, and share knowledge with the team. Handle personnel management tasks such as performance
deliver operational efficiencies (e.g automations) • Handle escalation queries around 3rd party and DAS site
deliver operational efficiencies (e.g automations) • Handle escalation queries around 3rd party and DAS site
development, and share knowledge with the team. Handle personnel management tasks such as performance
attention to technicians or Management. Managing and handling all customer queries. Ensure delivery of committed
functionalities; administer user access and data security; handle version migrations, updates, and bug fixes; and
Head of Dev and the broader Dev Team. Assist in handling operational issues, fix bugs, and address product-specific
maintain documentation Analyse operational incidents Handle operational requests e.g., onboarding of use cases