customer-focused and must strive to return the customer to a working state. Ensure the user is issued with a reference
creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric and ITIL
maintained according to standard. Collaboration: Work collaboratively with business stakeholders to gain maintained according to standard. Collaboration: Work collaboratively with business stakeholders to gain
status quo by initiating constructive debates about work practices. Improve productivity and reduce costs status quo by initiating constructive debates about work practices. Improve productivity and reduce costs
Critical (no down time) systems. Large Projects, Working under pressure, Negotiation skills. Analysis and Critical (no down time) systems. Large Projects, Working under pressure, Negotiation skills. Analysis and
Critical (no down time) systems. Large Projects, Working under pressure, Negotiation skills.