optimisation of our technical support services for our customers and service partners. Here's what you'll be technical and commercial support to our external service partners. Mastering the ins and outs of our CRM maintaining robust relationships with customers and service partners. Your problem-solving skills are top-notch
A succesful and renowed financial services organization has welcomed the opportunity for a Product Owner markets. Operate within agreed mandates. Ensure service practices and standards (SLA's) adhered to. Develop with the Products and Client Services teams to deliver required service levels. Actively participate participate in the Products and Client Services teams to ensure functional balanced scorecard objectives are achieved InsureTech environment Experience in the Financial Services Industry Should you not receive a response within
experience in developing backend applications and services - Architecture and Interface Design - Experience RESPONSIBILITIES? - Running business-critical services in cloud environments in accordance with the agreed with the defined Service Level Agreements - Work in a team environment to improve services throughout the
experience in developing backend applications and services - Architecture and Interface Design - Experience RESPONSIBILITIES? - Running business-critical services in cloud environments in accordance with the agreed with the defined Service Level Agreements - Work in a team environment to improve services throughout the
experience in developing backend applications and services
- Architecture and Interface Design
-
RESPONSIBILITIES?
- Running business-critical services in cloud environments in accordance with the agreed
the defined Service Level Agreements
- Work in a team environment to improve services throughout
Our client requires the services of an Operations Engineer (Advanced) – Midrand/Menlyn/Rosslyn/Home Office Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve process templates. Updating & maintaining TLM service offerings in ServiceNow. IT Process Maintenanc Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM Review and and visualise data sets. (Excel, Power-BI, etc.) Service Now (SNOW) understanding Ability to collaborate
improving teame results.
positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that Lifecycle Management Processes and Procedures Log all service requests and incidents received within 15 minutes
Orchestration Platforms Preferably Azure Kubernetes Services Front- end and back-end HTML 5 CSS Git Maven or technologies Implementation of Backend Services Restful Services MQTT Kafka Angular React Agile Scrum GitLab
Platforms preferably Kubernetes or Azure Kubernetes Services (AKS) At least 4 years' worth of hands-on software with: Visual Studio IDE, Web Application & Web Services Design & Deployment, REST, GIT and Experience monitoring Microsoft Azure solutions Event Hubs, Service Bus, IoT Hub Experience with Databases SQL and